Welcome to Flowers Feltham. The following Terms & Conditions (“Terms”) govern your use of our website and services, including the purchase and delivery of flowers and floral arrangements in Feltham and the surrounding areas. By placing an order online with Flowers Feltham, you acknowledge you have read, understood, and agree to these Terms. We suggest you read them carefully before making a purchase.
Our online flower delivery process is designed to be clear and user-friendly for all customers across Feltham and the nearby environs. The process consists of the following steps:
It is your responsibility to provide accurate and complete delivery information. Flowers Feltham cannot be held liable for delays or losses caused by inaccurate details provided at the time of ordering.
All prices displayed on the Flowers Feltham website for online flower delivery are listed in GBP and are inclusive of VAT where applicable. Payment in full must be received before orders are processed or dispatched.
We accept the following payment methods via our secure online checkout:
By submitting your payment information, you represent and warrant that you are authorised to use the chosen payment method and that you authorise Flowers Feltham, or its third-party payment processor, to charge the total order amount. Should payment fail or be declined, your order will not be processed, and we bear no responsibility for any resulting non-delivery or associated losses.
You may request changes or cancellation to your order by contacting us as soon as possible. We recommend doing so within one hour of confirmation for same-day delivery orders, or by 5pm on the day prior for next-day and future bookings. Requests made outside these timeframes cannot be guaranteed, especially if preparation or dispatch has commenced.
If your order has not yet been prepared or dispatched, we will make all reasonable efforts to accommodate amendment or cancellation requests. Upon successful cancellation, you will receive a full refund using your original payment method within a reasonable time frame.
Please note the following limitations:
In the unlikely event that we are unable to fulfill your order due to unforeseen circumstances, Flowers Feltham will contact you at the earliest possible opportunity to arrange an alternative product or, if preferred, to provide a full refund.
Flowers Feltham offers delivery services throughout Feltham and neighbouring areas. We strive to deliver all floral arrangements within the date and time window selected during order placement, except in circumstances beyond our control (including but not limited to severe weather, traffic disruptions, or unexpected events affecting our supply chain or courier partners).
Upon delivery, if the recipient is unavailable:
It is the customer’s responsibility to ensure that the delivery address and recipient details provided at checkout are complete and accurate. We accept no liability for failed deliveries caused by incorrect or incomplete information.
Delivery charges (if applicable) will be indicated at the point of order and included in your total order cost.
While we make every effort to fulfil each order as described, flowers and foliage are subject to seasonal availability. In the rare event that certain stems are unavailable, we reserve the right to substitute with a similar variety and value, while preserving the style, colour palette, and overall character of your chosen arrangement.
If the main flower type or design must be changed, we will make reasonable efforts to contact and inform you in advance. Substitution due to minor changes or the inclusion of a similar stem may proceed without prior notice.
We take pride in the freshness and quality of our flower arrangements delivered across Feltham. Should you be dissatisfied with your order, please contact us within 24 hours of delivery and provide photographic evidence wherever possible.
Upon review, we may offer a replacement, refund, or partial refund, depending on the nature of the complaint and at our sole discretion. Liability will not exceed the order value. Regrettably, we are unable to process returns on perishable goods unless faulty, damaged on arrival, or not as described.
Please note that natural variations in colour, scent, or size are to be expected with fresh flowers and are not considered grounds for complaint or refund.
Flowers Feltham will supply products and services with reasonable care, skill, and in accordance with applicable laws. However, our liability to you in connection with any order will not exceed the total price paid for the goods ordered. We will not be liable for any indirect or consequential damages, loss of data, income, profit, or business in connection with our services, to the fullest extent permitted by law.
Nothing in these Terms limits any liability which cannot be excluded or restricted by law, including liability for fraud, or for death or personal injury resulting from our negligence.
We cannot accept liability for delays, non-delivery, or failure to perform which is caused by circumstances beyond our reasonable control, such as acts of God, natural disasters, pandemics, strikes, road closures, or supply chain interruptions.
All content on the Flowers Feltham website, including images, designs, text, logos, and branding, is the property of Flowers Feltham or its licensors. You may not copy, reproduce, modify, or distribute any part of our website without our express written permission.
We respect your privacy and take data protection seriously. Your personal information will only be collected, used, and stored in accordance with our privacy policy and within the parameters of applicable UK data protection laws.
Your details will be used for order fulfilment, payment processing, and communicating with you regarding your order. We will not share your data with third parties except as required for these purposes or as mandated by law.
These Terms and any contract for the supply of goods and services through the Flowers Feltham website are governed by, and shall be construed in accordance with, the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the English courts.
This clause does not affect your statutory rights as a consumer.
If any part of these Terms is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, such provision shall be deemed to be severed from the remainder of the Terms, which will continue in full force and effect.
Flowers Feltham reserves the right to amend these Terms at any time without prior notice. The latest version will be available on our website and will apply to all orders placed from the date of publication. We recommend reviewing the Terms each time you order to ensure you are aware of the latest terms and conditions. Your continued use of the website and services constitutes acceptance of any changes.
These Terms & Conditions apply to all customers placing orders and receiving online flower delivery across Feltham and its surrounding areas. By placing an order with Flowers Feltham, you agree to be bound by these Terms as updated from time to time.
If you have any questions regarding these Terms & Conditions for online flower delivery in Feltham, please refer to the customer support information available on our website for further guidance.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Feltham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Feltham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
