At Flowers Feltham, we pride ourselves on delivering the freshest flowers to homes and local businesses throughout Feltham and the surrounding areas. As your trusted neighbourhood florist, we guarantee that every bouquet and arrangement is expertly prepared and carefully packaged for timely arrival and ultimate freshness.
We are dedicated to exceeding your expectations for quality. All flowers dispatched from Flowers Feltham arrive directly from our experienced florists, with freshness at the heart of our promise. Our standard freshness window is a minimum of 5 days from the date of delivery, provided the flowers receive proper care and are not exposed to extreme conditions. If your flowers do not meet this expectation, please let us know as soon as possible.
Your satisfaction matters deeply to us. If your flowers arrive damaged or in an unsatisfactory condition, please contact us within 24 hours of receipt. We kindly request that you provide photographs of the damaged flowers along with your order details. This helps us resolve the issue quickly and prevents recurrence. In verifying damages, our team will promptly arrange either a replacement bouquet or a full refund, depending on your preference.
Flowers Feltham promises a minimum five-day freshness for all delivered flowers. For best results, follow our care instructions, such as trimming stems, changing water regularly, and keeping blooms away from direct sunlight and heat sources. Should your flowers show premature signs of wilting within the first five days (and have been cared for correctly), contact us so we can promptly assist with a suitable solution.
Our team is committed to addressing any concerns promptly and fairly. If you notify us of an issue within the specified period and it falls within our policy, you will be given the choice between:
Refunds may take several days to appear, depending on your bank or payment provider. Please note that issues arising from incorrect handling or address details outside our control are not eligible for refunds. We review each request carefully in light of our fresh flowers guarantee.
Flowers Feltham takes every expression of dissatisfaction seriously. Should you have any concerns or feedback about your order or experience, we encourage you to contact us promptly. Please provide as much relevant information as possible so that we can review your case thoroughly. Our team will acknowledge your complaint within 48 hours and work closely with you to find a resolution that reflects our commitment to quality and local service.
With years of experience serving the Feltham community, Flowers Feltham understands the unique needs and expectations of our local customers. Whether serving households or businesses, we strive to resolve returns, refunds, and complaints with transparency, professionalism, and genuine care. Thank you for trusting us as your local florist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
